OUR COVID-19 RESPONSE
The world has been waiting for you. So have we.
Welcome back, Builder.
It’s time to write your page in the story.
Travel looks very different these days. But with HEFY, you can trust that care for your Builder and their safety are our top priorities. Check back here for up-to-date, relevant information on our response to the COVID-19 pandemic*.
One very interesting note regarding the re-opening of our international destinations. Even now, during the current spike in COVID-19 cases nationwide, none of our countries that have reopened to Americans during the last few months have chosen to shut down again. We see this as an optimistic sign that countries are learning how to manage international travel safely, and we are hopeful that trend continues as we move into the Winter, Spring, and Summer of 2021.
At least three companies have now announced a vaccine with a success rate of over 90% that are expected to roll out by the end of the year. Travel industry experts are now predicting a U-shaped recovery, with four more months of stabilizing as the fear of travel decreases, and real traction beginning around April 2021.
Updated: November 20, 2020
Your travel investment is safe with us — Introducing our temporary money-back guarantee program**
All trips booked during Registration Week (December 14-18, 2020) are now backed by our money-back guarantee program**. If your international trip is cancelled by HEFY 90 days or more prior to your departure, due to complications or restrictions arising from the COVID-19 pandemic, you can either switch with your same group to an amazing Domestic Alternative service trip and be refunded the difference in cost, or you choose to cancel and HEFY will refund you the entire cost of your trip less the original non-refundable deposit and any donations. Any trips booked after Registration Week would be subject to the regular cancellation policy. Exclusions apply.
Your safety is our top priority – Introducing HEFY SafeCrossings™
The safety of your Builder has always been a top priority at HEFY. We believe that life-changing impact is only possible when we work within a secure environment. The HEFY methodology already includes crucial aspects of our safety approach, but this year the sanitation protocols we are putting into place will help protect the Builders and those we serve even more.
Our commitment is to take precautions wherever we’re traveling, and to work closely with our local coordinators and Trip Leaders to ensure safety. In light of the pandemic, this year we developed the HEFY SafeCrossings program.
SafeCrossings is a detailed guide for exactly how we’re making safety a top priority at every point along the trip. It includes safety protocols and clearing guidelines for each moment of the expedition — on the bus, at the worksites, in the hotels, while eating meals, and more.
Domestic Alternative Trips
Since the pandemic began, we have been hearing from parents about how much they want their child to have the kind of life-changing experience in a faith-based environment that many of them experienced as youth. The events of 2020 have caused isolation, stress, and missed opportunities for too many youth.
Our team is working incredibly hard this year to plan double our normal amount of trips, so that in the event that you can’t travel internationally to your chosen destination, you can still experience the HEFY magic on a Domestic Alternative trip. Regardless of where we go, we are determined to keep serving those who need us most.
Each Domestic Alternative trip will include the major elements of the HEFY methodology: a difficult but needed construction project, the chance to bond with 19 peers from your same faith, and the digital detox that allows you the space to consider whether the person you are becoming is consistent with who you want to be.
*HEFY has no special knowledge of health hazards — either during your travel or while at your destination. For the latest travel health information, including COVID-19 data, all travelers should review the State Department’s travel advisories at travel.state.gov and the Centers for Disease Control and Prevention website at www.cdc.gov/travel.
HEFY has no responsibility for COVID-19-related requirements or restrictions that are imposed by travel suppliers and governments, such as health affidavit forms, health screenings, face coverings, vaccines, or quarantines. For the latest COVID-19 government travel regulations, please reference the International Air Transport Association website at www.iatatravelcentre.com.
**TEMPORARY PROGRAM – MONEY-BACK GUARANTEE: All bookings made during Registration Week (December 14-18), are eligible for our money-back guarantee of the entire cost of the trip less the original nonrefundable deposit and any donations if the trip is cancelled by HEFY 90 days or more prior to departure due to complications or restrictions arising from the COVID-19 pandemic. Eligible refunds would be issued back to the original form of payment. If the trip is canceled for any reason at 91 days or less prior to departure, the money-back guarantee is no longer valid. This program does not apply to 2020 Deferred Builders or their transferees.