Humanitarian Experience, Inc.
Terms & Conditions

All Builders and Parent Builders participating on an HEFY trip must read, review, understand, and agree with the terms and conditions provided below. The following terms and conditions will govern the agreement between Humanitarian Experience, Inc (“HEFY”, “we”, “us”, “our”) and any participant on an HEFY trip. The terms “you” and “participant” refers to any participant on an HEFY trip.

TEMPORARY PROGRAM – MONEY-BACK GUARANTEE: All bookings made during Registration Week (December 14-18, 2020), are eligible for a money-back guarantee. If the trip is canceled by HEFY 90 days or more prior to departure due to complications or restrictions arising from the COVID-19 pandemic, Builders and Parent Builders may either (a) switch with their same group to a Domestic Alternative Service Trip, and receive a difference in cost or (b) HEFY will refund them the entire cost of their trip less the original non-refundable deposit and any donations. Eligible refunds would be issued back to the original form of payment. If the trip is cancelled for any reason at 91 days or less prior to departure, the money-back guarantee is no longer valid. This program does not apply to 2020 Deferred Builders or their transferees.

To be eligible for the money-back guarantee, booking must be made during Registration Week (December 14-18, 2020), and travel must conclude by August 31, 2021. 

AGREEMENT TO BE BOUND/CHANGES TO TERMS AND CONDITIONS: By booking your travel with us and/or participating on an HEFY trip, you are agreeing to be bound by the following terms and conditions together with any additional documentation we give you (“The Agreement”) and any additional terms and conditions of any Supplier that are applicable to your travel arrangement. The Agreement describes what you are legally entitled to expect from us when you book your trip through us, in addition to important obligations you enter into as a participant that affect your legal rights. Therefore, it is of vital importance that you read the terms and conditions in their entirety. HEFY is not responsible for any participant’s unawareness of the Terms and Conditions due to the failure of the Trip Leader to share this information with all participants. If you do not agree with our terms and conditions you must speak with us before making any booking.

You acknowledge and agree that we may change these Terms and Conditions from time to time and that those changes become effective immediately. If we make material changes, we will provide you notice. Your continued use of our services following the notice of any changes constitutes your acceptance and agreement to be bound by such changes. You agree to be bound by the Terms and Conditions that are in effect at the time of travel or cancellation.

COVID 19 RELEASE OF LIABILITY: Participant expressly acknowledges that naturally occurring diseases and viruses (including, but not limited to, the currently widespread COVID-19) may be present and actively occurring in all environments in which your travel will take place as well as other places where your trip takes place, such as airports, airplanes, terminals, trains, ferries and the like. You acknowledge the novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. You acknowledge that COVID-19 has made travel uncertain due to government closures and other travel restrictions. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact (however the exact method of spread remains unknown). You also understand that if you are older or have underlying conditions, you may be more prone to serious infection and death due to COVID-19. As a result of the highly infectious nature of this disease, federal, state, and local government health agencies recommend social distancing, wearing of PPE (including masks), and have, in many locations, prohibited the congregation of groups of people. You acknowledge that exposure to such viruses or disease is an inherent risk of traveling, that cannot be controlled or eliminated by Humanitarian Experience, Inc.

By booking a trip at this time, you acknowledge the highly contagious nature of COVID-19 and voluntarily assume the risk for yourself and any minors, that you or they may be exposed to or infected by COVID-19 by traveling and that such exposure or infection may result in personal injury, illness, permanent disability, and death even if such injuries or losses occur in a manner that is not foreseeable at the time you book your trip.

You acknowledge that due to the uncertainty of travel at this time, your trip may be postponed or cancelled or changes may be made to itineraries due to closures of certain sites or activities, for which there may be no refund. You may also be required to quarantine upon arrival in some locations. You understand that you may become sick before, during, or after the trip and may not be able to travel and such cancellation or interruption will be subject to our cancellation terms below, for which we will not be liable.

You agree that due to uncertainty caused by COVID 19, Humanitarian Experience, Inc has strongly encouraged the purchase of travel protection coverage including cancel for any reason coverage if and when available, and that should you fail to purchase travel protection coverage, Humanitarian Experience, Inc shall not be liable to any losses howsoever arising.

You, for yourself, and any minors traveling, and on behalf of your and their heirs, assigns, personal representatives and next of kin, HEREBY RELEASE, INDEMNIFY, AND HOLD HARMLESS Humanitarian Experience, Inc., its members. officers, agents, and/or employees, suppliers, and other tour members (RELEASEES), of, from and against any and all claims, damages, demands, losses, and liability arising out of or related in any way, in whole or in part to any POSTPONEMENT, CANCELLATION, CHANGES, INJURY, DISABILITY, DEATH OR ANY OTHER LOSS you may suffer due to exposure, infection, spread, closure, and travel restrictions related to COVID- 19, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law. The terms of this INDEMNIFICATION, HOLD HARMLESS AND RELEASE OF ALL LIABILITY paragraph, shall survive any termination or cancellation of this Contract, whether by operation of law or otherwise.

REGISTRATION: Unless otherwise noted, individual participants will register with and submit payments directly to HEFY. To reserve space on a trip, each individual participant must make the required deposit (payable by credit/debit card) and submit a completed registration form. Registration can be done online at www.hefy.org.

PAYMENTS: The operation of trips requires extensive long-term planning, costs are incurred long before the actual departure date, including non-refundable deposits paid to suppliers. HEFY therefore has a required payment schedule and a nonrefundable deposit. The 2021 payment schedule is as follows: $500 non-refundable deposit required upon registration, $1500 middle payment due January 15, 2021, and the balance of the trip due February 15, 2021.

In the event of any non-payment of any required payments according to the payment schedule, HEFY reserves the right to cancel the reservation according to the terms listed on the Trip Costs page. In the event of any billing errors, HEFY reserves the right to re-invoice the correct amount. We reserve the right to refuse a booking without giving any reason and shall, in that event only, return any deposit received. Reservations are transferable at the sole discretion of HEFY.Trip

In the event a Participant attempts to chargeback, reverse, or recollect a trip payment already made without the authorization of HEFY, we reserve the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney fees.

CANCELLATION FEES AND REFUNDS: All cancellation requests must be submitted to HEFY in written form and received via email or mail. Any refunds, as applicable, will be processed based on the date stamp of email or mail received. Cancellations are possible at any time, but refunds will be subject to the policies listed on the Trip Costs page.

TRIP CANCELLATION DUE TO INSUFFICIENT PARTICIPATION: If HEFY cancels a trip for insufficient participation, then HEFY will provide a full refund of any monies paid to HEFY within thirty (30) days of the cancellation notice. HEFY bears no further responsibility beyond the refund.

FORCE MAJEURE: HEFY assumes no liability for, any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, border closures, epidemics, pandemics, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by HEFY that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply, HEFY shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind including liability to make any refund.

TRAVEL RISKS: HEFY makes the safety and security of our Builders the highest priority, and we monitor the ongoing current safety concerns in the destination country or locality. HEFY reserves the right to cancel the trip at any time if it appears the group’s safety may be at risk. If the trip is cancelled due to security concerns, refunds will be given in full minus the non-refundable deposit. You are advised and understand that traveling to any country includes inherent risks, and that HEFY makes no guarantee regarding the safety and security of the group or any individuals at any time. You have been advised and understand there are inherent risks associated with traveling in general, and with traveling to the destination country in particular. Each individual participant is required to read, review, and sign a “Waiver, Release, and Indemnification Agreement” and to have a copy of this signed agreement on file with HEFY before traveling in order to participate on the trip. The “Waiver, Release, and Indemnification Agreement” can be found online at www.hefy.org.

Travel to many parts of the world may involve the risk of a variety of hazards to health and/or safety, including but not limited to disease, crime, terrorism and warfare. Because each participant’s risk tolerance is different, HEFY is not in a position to advise or recommend whether travel to any particular place at any particular time should take place. It is recommended that the participant should refer to objective third-party sources of travel information, such as that maintained by the U.S. Department of State (travel.state.gov). In addition, you should consult with government websites to ensure that you are in compliance with all requirements for admittance into that country as well as understanding local laws that govern travel within a country, such as tracking. Should you choose to travel to a country that has been issued a travel warning or advisory, HEFY will not be liable for damages or losses that result from travel to such destinations.

TRAVEL PROTECTION COVERAGE: We highly recommend the purchasing of travel protection coverage. Such plan at a minimum should cover Trip Cancellation or Interruption, Cancel for Any Reason, Medical Expense, Emergency Evacuation/Repatriation, and Baggage. Travel protection plans can help protect you in the event of loss of non-refundable trip deposits and payments that result from cancellation or trip interruption (due to a covered reason such as injury or illness before or during the trip). It also helps with reimbursement for medical emergency costs (including very costly medical evacuation costs), missed connections and baggage loss. Purchasing coverage may be limited by time constraints so it is imperative that you purchase protection as soon as possible after booking.

We recommend that each participant reviews the terms and conditions of their chosen policy carefully. HEFY is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel protection plans. HEFY cannot evaluate the adequacy of the prospective insured’s existing insurance coverage. If you have any questions about your travel protection, call your insurer or insurance agent or broker.

Declining travel protection plan coverage could result in the loss of your travel cost and/or require more money to correct the situation. You acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.

TRAVEL DOCUMENTS: All participants on an HEFY trip must have appropriate travel documents. On trips that leave the country, all participants are required to have a valid passport. Passports must be valid at least six months past the date of anticipated return. It is the individual’s responsibility to secure any necessary visas or other travel paperwork unless otherwise noted. Non-U.S. citizens should check with their appropriate governmental agencies to ensure their understanding of travel requirements. It is the responsibility of the individual to obtain all necessary travel documents (i.e. passports or visas) needed to participate.

It is your sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/ exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete.

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc. We recommend that you keep a copy of your scanned passport (photograph page) on our email while traveling.

Any failure of a participant to have proper visas and/or passport will likely result in the participant not being able to leave the country or enter a destination and no refund will be available in any such case and HEFY will have no liability in such case.

HEALTH CONCERNS: Every effort will be made to accommodate the health needs of each participant. Please be advised that most foreign countries do not conform to the same standards as found in the Americans with Disabilities Act. HEFY cannot provide individual assistance to Builders or Parent Builders for walking, eating, or getting on and off modes of transportation. Participants who need this type of assistance are welcome to provide their own travel companion at their own expense. Please be advised that HEFY does not guarantee accessibility of all trip activities, tours, or sites, especially if a participant’s mobility is severely restricted. HEFY accepts no responsibility for a participant’s inability to fully participate in any or all portions of the trip, nor can HEFY provide any refund for non-participation in any part of the trip.

HEALTH: For the safety or our guests, HEFY reserves the right to request health information prior to travel and to exclude any participants it deems unfit for travel at its sole discretion.

AIR TRANSPORTATION: HEFY trips include airfare, and each participant must be aware that final pricing may be adjusted based on actual flight costs. Schedules and pricing are not available until 11 months prior to the date of return. Travelers are advised to be familiar with the airline’s terms and conditions when purchasing domestic airfare. Typically, airfare is non-refundable 24-hours after ticketing. Any cancellations, alterations, or failure to use confirmed space will be subject to the penalties and fees given by the airline. Please note that airfares, airline carriers, and schedules are always subject to change without notice. While HEFY attempts to accurately anticipate required airline taxes, fees, and fuel surcharges, any excess fees levied by the airlines beyond the original total price at time of booking will be the responsibility of the individual participant. HEFY will pass these excess charges on to the individual even if the actual cost is higher than the expected cost advertised. HEFY is not responsible for any transportation expenses that are incurred due to an individual concern (missed flight, change of itinerary, illness, etc.). Seating preferences can be requested directly from the airlines. HEFY cannot guarantee any seating arrangements or requests.

BAGGAGE: Travelers to international destinations typically are allowed one free piece of luggage, but please be advised to check the requirements of each unique airline. HEFY is not responsible for any luggage fees or any other expenses incurred by individuals traveling on a group flight. Participants are also required to porter their own luggage between all destinations. We strongly recommend that you pack only one piece of checked luggage and one carry-on. HEFY is not responsible for loss, theft, or damage of any bags or items at any time.

MEALS AND PERSONAL EXPENSES: Most meals are included in the trip pricing. Personal meals are not covered during travel days (in the airports or on airplanes), and drinks at meals are not included unless otherwise noted. Refunds for unused meals are not available. Special dietary needs can be requested, and every effort will be made to accommodate participants with special dietary concerns. However, HEFY cannot guarantee the availability of dietary accommodations at all meals and restaurants. The trip cost does not cover any fees or expenses incurred by individuals or groups for passports, visas, personal meals, extras beyond provided meals or beverages, travel incidentals, personal expenses, baggage, or any other items not explicitly stated as included.

PHOTOGRAPHY: HEFY reserves the right to take photographs and video during any trip activities and to use captured media for promotional use. Any individual that prefers their image not be used for promotional purposes is kindly asked to notify HEFY in writing before departure.

LIABILITY DISCLAIMER: HEFY expressly disclaims any and all liability for any personal injury, health problems, property damage, loss of baggage, incidents of theft or other loss of property, delay, or any action, omission, or error, whether negligent, wrongful, or intentional, by any air carrier, hotel or lodging operator, rail service, bus operator, public transportation service, sea carrier, local sightseeing or tour company, restaurant, event venue, tour operator, tour director, spiritual director, any employees thereof, or for any other entity or individual engaged in providing goods or services in connection with the trip. HEFY acts as a group travel coordinator and uses third-party vendors to provide goods and services for the trip. These suppliers provide goods and services which include, but are not limited to: transportation, accommodations, sightseeing arrangements, guided tours, tour guide services, and meals. These suppliers are independent contractors and are not direct employees or agents of HEFY. HEFY also disclaims any liability for any damages, losses incurred, expenses incurred, or inconvenience caused, due to delay or changes in schedules, booking arrangements, transportation services, sickness, weather, strikes, acts of terrorism, construction, war, natural disasters, epidemics, pandemics, or other such events which are outside of HEFY’s control. Furthermore, HEFY disclaims any liability for any damages or injuries, or other losses whatsoever, sustained or incurred as a result of any negligence of HEFY. In no event shall HEFY’s liability exceed the amounts paid by you for participation in the trip, and subject to the provisions and cancellations fees as set forth in the Terms and Conditions listed here. Trip details may be changed at any time without notice and at HEFY’s sole discretion.

DISPUTE RESOLUTION: Group and Participants agree that the Utah state courts located in Salt Lake City, Utah, U.S.A (or, if there is exclusive federal jurisdiction, the U.S. District Court for the District of Utah) shall have exclusive jurisdiction and venue over any dispute arising out of this agreement and/or the trip. To the extent not otherwise subject to the jurisdiction of such courts, Group agrees and each participant hereby agrees to waive any objection to jurisdiction and to subject itself/himself/herself to the jurisdiction of such courts. This agreement shall be governed by and construed in accordance with the laws of the State of Utah. You agree that you will only bring claims against HEFY in your individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding. HEFY shall not in any case be liable for other than compensatory damages, and your payment of a deposit on a trip means that you agree to these conditions of sale and expressly waive any right to punitive damages. You understand and agree that no claims will be considered and that you will not bring suit against HEFY unless you have first provided a typewritten notice of claim to HEFY within 30 days after the completion of the tour or cancellation of the tour.

Last updated: November 21, 2020